When you are in business, you never really get away.....today I got the call that the bar furnace wasn't working......in winter...on a holiday...I talked through the easy issues on the phone, and ended up calling Bartlett's, and they sent out a technician. Fortunately some years ago, anticipating a burned out blower motor and the inability to get one quickly I bought an extra....today that investment, long dormant, paid good dividends as that was the problem and it was fixed in an hour.
How do you teach people how to deal with situations when everyone just assumes problems will be dealt with ?
Three days earlier...three days later, not a big issue...But it had to happen on the holiday when I wasn't there. The odds ? Seemingly long but that's not how life works.