On this Labor Day, some observations from managers and small business owners.
The husband of a diner owner says the dishwasher didn't show up yesterday on what turned out to be a very busy morning...His excuse....He forgot....
A fellow hired to work as a courier picking up people in Syracuse and driving them back to Watertown quits after one day....He says he is too stressed out.
A manager of a large 24/7 firm says too many employees are members of the Upstate NY Independently Wealthy Club, because they seemingly don't have to work. Few seek or want overtime....They call in sick twice in a week and the next week think its so unfair to work a holiday...People take a job for a couple of weeks just to get unemployment. Oh, and my friend's cat died and I have to be there for her.
They don't realize there are two 8:00 oclocks in each and every day and will show up late or not at all and if fired, just fall back on the social safety net until a new gig comes along. It really is 'all about them."
More than ever before a team player and a traditional work ethic are worth their weight in gold.
Welcome to the world of service industry recruiting and retention...
Against that backdrop, I am pleased to say Diana has logged her fourth consecutive month of tops in sales at my business. In such a competitive industry its hard to stay on top.
So I gave her a Grant and asked her to go to the Kilt this weekend and make a list of all they are doing right and wrong. Its a new business with a strict set of protocols and there is something to learn there....We are going to compare notes this week and come up with a better run Fort Pearl.
So while we are not part of the Labor that gets attention on Labor day, we are still laboring with a specific goal in mind...to make a profit and earn a better living than the year before...
Lots of other people share the same goals and get it done everyday....To all of them a happy Labor Day...and if you are working Monday, good for you...because as long as people still want to have drink...eat a meal...get sick...set their house on fire..commit a crime...or go shopping, somebody has to be there on the job. It's not unfair...it's just the way life is.